Support

We pride ourselves on our high quality customer support across our entire product range. We deliver product and software support to meet the individual requirements of our customers and worldwide distributor network.

Download the Support Options brochure now!

Our commitment at Pixel Power is to build and maintain long and happy relationships with our customers, ensuring that you will always have a friendly and knowledgeable point of contact to discuss your needs. We welcome suggestions regarding additions and enhancements to our product range and this interaction helps keep both you and Pixel Power at the forefront of broadcast graphics solutions.

Pixel Power technical support staff are available to provide customers around the globe with timely, knowledgeable operational and engineering support.

Support inquiries may also be submitted using our online enquiry form.

European and Asian customers may contact our UK office at:
Phone: +44 (0) 1223 721 000      Fax: +44 (0) 1223 721 111

Middle-Eastern customers may contact our Dubai office at:
Phone: +971 (0) 4432 9282

North American customers may contact our US office at:
Phone: (818) 276-4515 Fax: (818) 450 0763

North American technical support staff may be paged any time by calling: 1 (888) PIXELINC

Please do not hesitate to contact the team or the Customer Support Manager to discuss any support issues with our staff.

If you do need to return any equipment to Pixel Power you will need to complete an FFRA form and submit this to our support team who will then issue an FFRA number which should be used in all subsequent communications. Thank you.

Download Field Failure Return Authorisation form
          (Word version)               (PDF version)